Delivery Information

Delivery Policy

The delivery service that Heart and Moon uses ensures the safe and swift delivery of your purchased products to the postal address, which you specify in your order.  

Heart and Moon delivers anywhere in the UK for free. We aim to dispatch all orders within 5 working days and deliver all orders within 10 working days.

Please allow one additional day for deliveries to the Scottish Highlands, Northern Ireland and off-shore islands.

Custom Items

For custom items, we aim to dispatch within 10 working days, and deliver within 15 working days.

Additional Information

We will take all reasonable care to deliver to the address given. However, we will not be liable for failed deliveries as a result of incorrect data entry.

We are unable to process orders to a P.O Box address.

Services Available

We currently offer free standard delivery on all UK orders , including custom planners.

Duties, tax and service charges

If your delivery address is not within the United Kingdom, you may be subject to import duties, taxes and delivery service charges, which are levied once a shipment reaches your country. You will need to pay any additional charges for customs clearance. Please note that customs policies vary widely from country to country and we’d advise you to contact your local customs office for further information. Please be aware that cross-border shipments are subject to opening and inspection by custom authorities.